Solutions
Rather than a menu of services, most customers want a specific outcome. These are the ways we are usually engaged.
Fully Managed IT
We become your IT department: endpoints, servers, network, identity and support.
- Unlimited help desk for managed users
- Agent-managed endpoints and servers
- Monthly service reporting
- Named account engineer
Co-managed IT
Your internal team keeps control; ARXD supplies the tooling, monitoring and escalation.
- ARXD Control access for your technicians
- Shared ticket queue and escalation path
- Monitoring and alerting on your infrastructure
- No lock-in: export your inventory at any time
Compliance Readiness
Build evidence for audits from data the platform already collects.
- Device inventory and patch posture reporting
- Access reviews and role documentation
- Assessment findings with remediation tracking
- Immutable audit trail
Infrastructure Projects
Planned work: migrations, office moves, refreshes and rollouts.
- Scoped statements of work
- Cutover planning with rollback
- Post-project documentation in the customer record
- Warranty and lifecycle tracking
Managed Hosting
Servers and virtual machines monitored and managed by the same platform.
- Windows and Linux server management
- Backup and restore verification
- Service and process monitoring
- Capacity and performance reporting
Customer Portal
Give your team a controlled view of their own environment and support history.
- Self-service ticket submission and tracking
- Read-only device visibility
- Approved documents and reports
- No access to technician-only capability
Not sure which fits?
Tell us what is causing friction and we will tell you which engagement model makes sense — including if the answer is that you don't need us yet.